Where is Western Sydney Aquatics located?
Western Sydney Aquatics operates from the Oakhill College swimming pool. Our address is: 423/513 Old Northern Road, Castle Hill, NSW 2154.

 

What is the age range for swimmers in your program?
Our swim school is designed for swimmers prepared to advance their basic skills.

At Western Sydney Aquatics, we offer specialised swim programs for children who can swim independently and float on their back, or who are able to swim at least 10 meters of both Freestyle and Backstroke.

Our programs support swimmers as they progress from these foundational skills up to competitive and National levels. 

 

How do I enrol in Western Sydney Aquatics?
To enrol, please click Enquire Now and provide the following details:

• Swimmer’s full name

• Date of birth

• Swimming history

• Current swimming program and club

• Parent/Guardian name and contact number

 

What happens after I enrol?
Once enrolled, you’ll receive an email explaining our program, including how to manage our app and your profile, and other important information to prepare for your swimmer’s first session.

 

How will you determine which level my swimmer will be in?
Swimmers are assessed based on their swimming history, current performance, and technique. In some cases, a swim assessment may be required to ensure the swimmer is placed in the most suitable level.

 

Are there any discounts or family packages available?
We offer discounts for siblings and multiple enrolments. For more information, please contact us at swim@westernsydneyaquatics.com.au.

 

What are the fees and charges for Western Sydney Aquatics?
For information regarding our squad fees and charges, please email us at swim@westernsydneyaquatics.com.au.

 

What happens if a payment fails or doesn’t go through?
If your payment fails or is declined, the outstanding fees will still be due. Any related bank or transaction fees will be the responsibility of the client. Unpaid fees may result in forfeiting your swimmer’s spot in our program.

 

Can my swimmer compete in meets outside of the Friday night races?
Yes, swimmers are encouraged to participate in other competitions, and we support their development through various local and regional meets. For more details, reach out to us or to the Norwest Swimming Club.

 

Is there a competitive swimming club associated with the program?
Yes, Western Sydney Aquatics is home to the Norwest Swimming Club.

 

Do swimmers have to join the Norwest Swimming Club?
Swimmers in our Elementary, Intermediate, and Advanced Competitive Swimming Programs are required to become members of the Norwest Swimming Club.

 

Are there Friday night races?
Yes, Friday night races are held fortnightly. To participate, swimmers must be a member of the Norwest Swimming Club. Non-members can compete once as a trial.

• Entries cost $2 per event, with a maximum of 3 events per swimmer.

• Entries must be submitted by 11:59pm the Wednesday before the event through Swim Central.

• Parent volunteers are required to assist with event operations.
  For more information, email fnrnwsc@gmail.com.

 

What is the make-up lesson policy?
Western Sydney Aquatics offers 12 make-up tokens per calendar year if your swimmer cannot attend a class.

• Absences must be logged via the iClass app at least 1 hour before the class.

• A make-up token will be issued automatically and can be redeemed within 60 days.

• Make-up lessons are subject to availability and can only be redeemed in the swimmer’s current level.

• If the make-up token is not used before expiration, it cannot be refunded or credited.

 

Can the pool be used outside of allocated training sessions?
No, the Oakhill College pool is available only during scheduled Western Sydney Aquatics training sessions. It cannot be used outside these times.

 

What happens if I decide to cancel my booking?
To cancel, please provide written notice prior to the next payment period. Please note that no refunds will be issued once payments have been made.

Is Western Sydney Aquatics a COVID Safe business?
Yes, Western Sydney Aquatics is a COVID Safe business. We follow all relevant safety guidelines from NSW Health and Swimming Australia to ensure the safety of all swimmers, families, and staff.