Frequently Asked Questions
Where is Western Sydney Aquatics Located?
Western Sydney Aquatics is located at Oakhill College, training from Oakhill swimming pool. Our address is 423/513 Old Northern Road, Castle Hill 2154.
What are the Western Sydney Aquatics fees and charges?
Please email firstname.lastname@example.org for squad fees and charges.
What happens if a payment fails or doesn’t go through correctly?
Outstanding fees or declined credit card payments will continue to be payable by the client and any bank or transaction payments will be passed onto the client for payments. Outstanding fees may forfeit your swimming position in our program.
Is there a competitive swimming club associated with the program?
Western Sydney Aquatics is home to the Norwest Swimming Club.
Do swimmers have to join the swimming club?
Those swimmers who train as part of our Elementary, Intermediate and Advance Squads are required to become Norwest Swimming Club members.
How do I enrol into Western Sydney Aquatics?
Please click Enquire Now and send through the following information:
Swimmer’s full name
Date of birth
Current swimming program and club
Parent/Guardian name and contact number
What will happen after I enrol?
After enrolment you will be provided with payment details, timetables and additional information to ensure you are ready prior to getting in the water at Western Sydney Aquatics.
How will you determine what squad the swimmer will be in?
Swimmers will be assessed on their swimming history, current swimming performance and technique before being allocated to a level. Each swimmer may be asked to complete a swim assessment. This ensures the swimmer is allocated and enrolled into the correct training group suitable to their swimming ability.
Make up policy
Western Sydney Aquatics offers 1 make-up lesson per child per monthly payment period if a child is unable to attend their scheduled lesson.
If your child is unable to attend a class due to any reason, you are required to log your child’s absence on the iclass app 1 hour prior to the commencement of the class. (make ups can not be redeemed without registering your absence)
A make-up token will then be automatically processed after the class on your iclass account for you to independently redeem online.
Make-up lessons will be available for all swimmers up to 30 days after absence.
Make-up bookings will be subject to class availability and will only be redeemable in your child’s current level.
If you are unable to use the make-up token prior to the expiration date you will not be eligible for a credit or refund.
Failure to submit absence before the 1 hour grace period will result in no make-up token.
Can the pool be used outside of allocated training sessions?
The Oakhill College facility can only be used within Western Sydney Aquatic session times. The facility can not be used by our swimmers outside of these times.
What happens if I decide to cancel my booking?
To cancel your booking, you will be required to provide written notice to Western Sydney Aquatics prior to the next payment period. There are no refunds once payments have been made.
Are there be Friday night races?
Friday night races currently take place fortnightly. Competitors are required to be a current member of the Norwest Swimming Club. New competitors will be allowed to participate in our races as a non-member for one trial race night. Parent volunteers are required to assist in conducting these races. Entires must be submitted before 11:59pm the Wednesday prior to the scheduled event. Entries cost $2 per event and are limited to 3 races per swimmer. Manual and late entries will NOT be accepted. All race registrations are to be made through Swim Central. For more information please email email@example.com.
Is Western Sydney Aquatics a COVID Safe business?
Western Sydney Aquatics is a COVID Safe business with the correct safety plans and risk assessments in place to ensure all swimmers, families and staff are safe. Safety plans are set in line with NSW Health and Swimming Australia guidelines.